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FAQS

FAQS:

Do you offer returns or refunds on items?

Unfortunately, we do not offer refunds for any items used or makeup. Depending on the situation, refunds are offered if the item is not to your liking, but only within a 7 day time frame. This is to avoid items being used or mistreated in any way. Refunds are also acknowledged if the error was on our part. Items can be returned within 7 business days after your item was received. They must be in the same condition sent to you, or we cannot honor a refund. Please be sure to ask all questions before purchasing!

What carrier do you use to ship out your items?

We ship all items via USPSNo signature required on most orders. 

What are your shipping rates?

Shipping rates and estimated delivery times vary depending on location internationally. Shipping is flat rate $5 on all orders within the USA.

Do you provide tracking numbers?

Yes! After your order has been processed, you should receive an email with a tracking number. We encourage EVERYONE to use these tracking numbers to check on the status of their orders. This is why we provide tracking numbers. Please allow 24 hours for your tracking number to update. (In order to receive your items safely, please provide a valid and reliable shipping address.) 

Do you ship to PO Boxes? 

This is a BIG NO. We do not ship to PO Boxes, so please be sure to provide a physical address.

Her Teen Dream is NOT responsible for ANY lost/stolen orders or custom fees that may be applied to international orders. Please note this before ordering.  

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